Shows a positive image and attitude, Treats others with respect, Able to adapt to change, Readily accepts additional responsibilities, Shows a willingness to be a team player.
Hoover & Strong is a 107-year-old, family-owned Jewelry manufacturer and refiner. We cater to the jewelry industry by producing over 30,000 eco-friendly and responsible Harmony jewelry products, all made in the USA. Our products and services include jewelry, contract castings, findings, mill products, diamond services and eco-friendly metal refining.
Monday through Friday, 8:30 am 5:00 pm, Paid Holidays and Full Benefits. A team of over 140 enthusiastic and dedicated coworkers have created a progressive, family-oriented work environment that encourages personal growth, the sharing of creative ideas and responsible practices. Our work ethic is strong and we strive for excellence and innovation in everything that we do. Providing high quality products and professional services is our passion and we do it all in a casual, non-corporate atmosphere with respect and appreciation for one another. Enthusiasm and excitement circulate throughout the facility and inspires our work every day. Innovation and creativeness are hard to escape in an environment where we are passionate about excelling and sharing ideas! Hoover and Strong, Inc. is simply just a great place to work!
Make a difference in YOUR life and become a part of the Hoover family!
I.T. Support Specialist Administrator
Summary, Help Desk Specialist (50%)
The Network Support Specialist provides technical support and expertise for Hoover & Strong network community and works to resolve customer service requirements and issues. This position reports to and receives assignments from the I.T. Director.
Enterprise level; user account management, hardware life cycle management, and software management, which include analysis, implementation, troubleshooting, training, network technical support and network connectivity
Works on technical projects as assigned by IT Director, providing timely and accurate communication on progress
Responsible for all Help Desk duties
Familiarity with supporting and troubleshooting Windows computer hardware, software, and operating systems.
Proven technical competence in installing, configuring, and supporting networked client computers, both locally and remotely.
Familiarity with network protocols and ability to troubleshoot server file/print and desktop networking connectivity issues.
Familiarity with Internet resources for software and hardware troubleshooting.
Ability to learn new technology and keep abreast of the latest technological advances.
Experience with researching and implementing technical standards, software testing and deployment, and image creation and maintenance.
Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic.
Excellent communication skills and ability to interact professionally with a diverse group of clients and staff.
Ability to work productively in teams or resourcefully and independently as an individual.
Ability to lift moderately heavy computer equipment, including monitors and printers.
Ability to troubleshoot Network and Computer issues.
Ability to manage and organize time and equipment.
Solid technical background with Windows Operating Systems (Windows XP, Windows 7, Windows 10) Good knowledge of MS Office applications for internal support.
Microsoft Certification preferable.
Summary, Network Administrator (50%)
The Network Administrator provides system technical support for Hoover & Strong network community and works to resolve customer service requests. This position reports to the I.T. Director and also receives assignments from the Senior Support Administrators.
Network administration (including backup, security management, user account management, e-mail systems including e-mail web server, internet access, office systems and applications support)
Supports server, network and desktop hardware, software and applications
Performs technology needs analysis
Rolls out hardware and software to ensure optimal deployment of resources
Plans, implements, and supports the network and computing infrastructure plan
Manages small to medium sized projects according to agreed upon budgets and schedules
Assists with technology planning through ongoing research
Oversees the maintenance of both the LAN and the WAN systems
Assists in presenting to management recommendations related to purchasing and installing hardware, software, and telecommunications equipment
Manages LAN security and monitors network performance
Manages the deployment of appropriate security patches, hot fixes, and software updates
Manages licenses for all operating-system-related software
Performs network backup according to a regular schedule
Participates in the development of policies, procedures, and resources that standardize the functioning of the network
Keeps up-to-date documentation of applications, systems, and network equipment
Enforces IT standards and educates employees about compliance issues
Manages user accounts for employee hires, changes, and terminations
Must have strong networking skills, including VMWare, HPE Nimble Storage Systems and Fortigate Firewall, and Digi Terminal Servers
Experience using backup software and Microsoft Exchange
Ability to handle virus protection software, monitoring, maintain all network documentation, and analyze various issues with the networking devices
Demonstrated ability and proven experience to lead teams or individuals productively, resourcefully and independently
Ability to evaluate and recommend critical systems, prioritize work, and determine solutions
A working knowledge of these technologies: Microsoft Office; Windows server and client versions and related utilities; e-mail servers; networking technologies including router/switch administration; Ethernet and wireless networking and related protocols; VPN, remote access, and configurations of home PCs connected to the corporate network remotely; cellular phones, and combinations thereof; hardware installation and support; system security techniques and firewall administration; Internet and Web technologies
Excellent verbal and written communication skills and ability to interact professionally with a diverse group of clients and staff
Ability to negotiate hardware/software service and technical support contracts with vendors
Ability to manage multiple projects, activities and tasks simultaneously
Ability to update hardware and software systems
Must have basic knowledge in Windows XP/7/10
Bachelor's degree in Computer Science, Management of Information Systems, or a related degree, or equivalent education and work experience
Significant knowledge of or background in integrated online systems, LANs/WANs, telecommunications networks, and application software, preferred
A+ certification or experience preferable
All candidates must pass an extensive Background Check, Credit, Criminal and Drug Screen.
Our comprehensive benefits package includes:
Medical and Dental Insurance; Vision Program
401K & Profit Sharing
Paid Time Off and Nine Paid Holidays
Free Checking through BB&T and VA Credit Union
Life Insurance; Short-Term and Long-Term Disability
Pre-Taxed Flex Spending Medical Program and Child Care Reimbursement
Cookouts, Holiday Festivities and Random Employee Appreciation Celebrations
All applicants must complete the online application. Please apply at careers.hooverandstrong.com. We cannot accept resumes without the online application. When applying, please include your salary requirements.